CONTACT US

We're Here to Help

At Thompson & Grant, customer happiness is at the core of everything we do. Whether you have a question about your order, need help finding the perfect piece, or just want to share feedback — don't be shy. Our team is here for you, and we always respond with care.

Reach us anytime at:

How We Can Help You Faster

  • Order Status: Waiting for a tracking update? We've got you.
  • Returns or Exchanges: Something not quite right? We'll make it right.
  • Product Questions: Wondering about fit, fabric, or sizing? Ask away — we know our products inside out.
  • Feedback or Suggestions: We love hearing from you — good or otherwise.
  • Anything Else: No question is too small. Just reach out.

Quick Tip
If you're contacting us about an existing order, please include your order number so we can assist you faster. You'll find it in your confirmation email.

We're not a big corporate team — we're real people, passionate about delivering effortless style to everyone across Australia. You're not just a customer — you're part of our community.

Talk soon,
The Thompson & Grant Team

Company Information

  • Store Name: Thompson & Grant
  • Company Name: JT Commerce Limited
  • Registered Address: Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
  • Email: info@thompsongrant.com
  • Phone: +1 855 819 3885