PRIVACY POLICY

We value your privacy

Shopping online requires trust — and we take that seriously. This Privacy Policy explains in plain language exactly what personal information we collect, why we collect it, how we use it, and what rights you have. We will never use your data in ways you wouldn't expect, and we will always be transparent about our practices.

If you have any questions after reading this policy, please don't hesitate to contact us at info@thompsongrant.com. We're happy to help.

This Privacy Policy describes how Thompson & Grant ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the "Services").

References to "you" or "your" mean any individual who accesses or uses our Services, including customers and website visitors.

At Thompson & Grant, we are committed to protecting your personal information and being transparent about how we use it. By using our Services, you agree to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes to our business practices, legal requirements, or operational needs. Any updates will be posted on our website and the "Last updated" date will be revised accordingly. Where required by law, we will provide additional notice.

How we collect your personal information

Information you provide directly
You may provide us with personal information, including:

  • Contact information: name, address, email address, phone number
  • Order information: billing and shipping addresses, purchase details, payment confirmation
  • Account information: username, password, and other security-related details (if applicable)
  • Customer support information: messages, emails, or enquiries submitted to us

Information collected automatically
When you access or use our website, we may automatically collect certain information using cookies, pixels, and similar technologies, including:

  • Device and browser information
  • IP address and network details
  • Pages visited and actions taken on the website
  • Approximate location derived from your IP address

Information from third parties
We may receive information from third parties that support our operations, including:

  • Shopify, which powers our online store
  • Payment service providers, who process payments and related billing information
  • Marketing and analytics partners, who help us understand customer engagement and advertising performance

How we use your personal information

  1. Providing products and services
    We use your personal information to:
  • Process and confirm payments
  • Fulfil, ship, and deliver orders
  • Send order updates and notifications
  • Manage returns, refunds, and exchanges
  • Provide customer support
  • Maintain user accounts where applicable
  1. Marketing and advertising
    Where permitted by law, we may use your personal information to:
  • Send promotional emails, SMS messages, or postal communications
  • Show relevant advertisements on our website and third-party platforms
  • Understand customer preferences and improve marketing effectiveness

You may opt out of marketing communications at any time using the unsubscribe link provided in our messages.

  1. Security and fraud prevention
    We use personal information to help detect, prevent, and investigate fraud, abuse, or security risks.
  2. Legal obligations
    We process your personal information where necessary to comply with applicable laws and regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Cookies

We use cookies and similar technologies to operate our website, remember preferences, analyse traffic, and support marketing activities. Some third parties may also place cookies for analytics or advertising purposes.

You can learn more about how Shopify uses cookies here: https://www.shopify.com/legal/cookies

Most browsers accept cookies by default. You can manage or disable cookies through your browser settings, though this may affect website functionality.

How we share your personal information

We may share your personal information in limited circumstances, including:

  • With service providers who assist with operations such as payments, shipping, IT, analytics, and customer support
  • With marketing and advertising partners
  • With affiliated companies within our corporate group, where applicable
  • When required by law or to protect our rights, property, or safety
  • In connection with business transactions such as mergers, acquisitions, or restructuring

We do not sell your personal information to third parties.

International data transfers

Your personal information may be stored or processed outside Australia, including by service providers in other regions. Where personal information is transferred overseas, we take reasonable steps to ensure it receives a level of protection consistent with the Australian Privacy Principles.

Data retention

We retain your personal information only for as long as necessary to:

  • Process orders and returns
  • Maintain customer accounts
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Make a complaint about how we have handled your personal information
  • Opt out of direct marketing communications

To exercise any of these rights, please contact us at info@thompsongrant.com. We will respond to your request within a reasonable timeframe. We may need to verify your identity before responding to certain requests.

Children's data

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Security

While we take reasonable measures to protect your personal information, no system is completely secure. We cannot guarantee the absolute security of information transmitted to us. If you create an account, you are responsible for keeping your login credentials secure.

Third-party websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. Please review their privacy policies before providing any personal information.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please don't hesitate to contact us. We are always here to help.

  • Store Name: Thompson & Grant
  • Company Name: JTJ Commerce LLC
  • Registered Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
  • Email: info@thompsongrant.com
  • Phone: +1 855 819 3885
  • Customer Service: Monday to Friday, 8:00 AM – 6:00 PM (AEST) | Saturday & Sunday: Closed
  • We aim to respond to all enquiries within 24 business hours.